Frequently Asked Questions

You can book online via our quote form, call us directly, email bookings@oxford-chauffeurs.co.uk, or message us on WhatsApp. We aim to confirm all bookings within the hour.

We recommend booking at least 24-48 hours in advance for standard journeys. For weddings, events, and peak periods, we suggest booking 2-4 weeks ahead to guarantee availability.

We accept all major credit and debit cards, bank transfers, and corporate invoicing for account clients. Payment is typically taken after your journey is complete.

Yes. Amendments can be made free of charge up to 24 hours before your journey. Cancellations within 24 hours may incur a charge — please see our terms and conditions for full details.

Absolutely. We offer corporate accounts with monthly invoicing, dedicated account management, and priority booking for regular business clients. Contact us to set up your account.

There is no minimum booking time for airport transfers and point-to-point journeys. For hourly hire (as and when), we have a minimum of 2 hours.

Yes. We monitor your flight in real time and adjust pickup times accordingly. If your flight is early or delayed, we'll be there when you land — no extra charge.

We offer complimentary waiting time for flight delays. We track all flights and adjust automatically, so there's no need to contact us if you're running late.

For arrivals, your chauffeur will meet you in the arrivals hall with a name board. For departures, we drop you at the terminal entrance. VIP meet-and-greet inside the terminal is available on request.

We cover all major UK airports including Heathrow, Gatwick, Luton, Stansted, Birmingham, Bristol, and London City. We also serve private airfields and FBOs.

Yes. All airport transfer prices are quoted in advance and fixed — there are no surge charges, no hidden fees, and no meter running. The price you're quoted is the price you pay.

Our fleet includes the Mercedes E-Class, Mercedes S-Class, Mercedes V-Class (for groups up to 6), and the Range Rover. All vehicles are maintained to the highest standards with premium interiors.

Absolutely. When booking, you can specify your preferred vehicle. If you're unsure, we'll recommend the best option based on your party size, luggage, and journey type.

Yes. All vehicles are equipped with complimentary high-speed WiFi, USB charging, and climate control. Refreshments are provided as standard.

Yes. We provide ISOFIX-compatible child seats and booster seats free of charge. Please let us know the age and weight of your child when booking so we can fit the appropriate seat.

Yes. While we are based in Oxford, we provide long-distance chauffeur services anywhere in England, Scotland, and Wales. Popular routes include Oxford to London, Manchester, Edinburgh, and all major cities.

Yes. We offer full-day and half-day hire for events, business meetings, Cotswolds tours, and bespoke itineraries. Your chauffeur remains at your disposal throughout.

Yes. We specialise in luxury wedding transport with vehicle decoration, champagne service, and flexible scheduling to ensure your special day runs perfectly.

Yes. All our chauffeurs hold enhanced DBS checks, private hire licences, and undergo regular advanced driving assessments. They are trained in etiquette, discretion, and first aid.